View our Disability Services brochure here
TSA announces launch of TSA Cares toll free helpline for travelers with disabilities and medical needs.
All shuttle buses servicing the BWI Marshall Airport parking lots and the BWI Marshall Rail Station are wheelchair accessible. All drivers are fully trained in the operation of the lift equipment.
Parking for the disabled is available in all BWI Marshall Airport Parking Facilities.
Pet Relief Areas
BWI Marshall Airport travelers who are accompanied by service or other domestic animals can enjoy the convenience of pet relief areas while at the airport.
One Pet Relief Area is located prior to Concourse E (Pre-Security) on the lower level outside door #19, near the International Terminal and adjacent to the light rail station.
The second Pet Relief Area is located in front of the Hourly Garage. It can be accessed three ways:
- From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.
- From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the pet relief area.
- From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.
Seating is available in both areas. Owners are asked to clean up after their animals, using the waste disposal bags and receptacles provided.
Services for the Visually Impaired
Services are available for passengers with visual impairments. Passengers should contact their airline for assistance when traveling through BWI Marshall.
Telecommunications Devices for the Deaf (TDD)
There are public telephones equipped with Telecommunications Devices for the Deaf (TDD) throughout the airport. There are also TDD phones at the information desks located on the upper level Concourse A/B, lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse E as well as the MAA Pathfinders office.
Free Video Calls for the Deaf and Hard of Hearing
Free video calls are available using the Purple Video Relay Service (VRS). The phone is located in the Central Terminal Back Hallway adjacent to Dunkin Donuts.
These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. Two pre-security unisex bathrooms are located to the right (just past Hudson News) and to the left of Concourse D security, behind the airline ticket counters.
BWI Marshall Airport has family restrooms in many locations throughout the terminal building. There are four on Concourse A - one before security between security and the bank (equipped with an adult changing table), one just past security near the Phillips restaurant, one at gate A9 and one in baggage claim on the lower level.
There are five family restrooms in the Concourse B area - one at security, one near the Silver Diner restaurant, one at gate B2, another at gate B7 and one at baggage claim belt 5.
Concourse C has one family restroom - at gate C7.
There is one family restroom in the B/C Connector (equipped with an adult changing table).
There are three near Concourse D - one is in the upper level back hallway near Hudson News, one in the back hallway behind the Delta Air Lines ticket counter and one at gate D7 (equipped with an adult changing table).
Aviation Safeguards serves Alaska Airlines, American, British Airways, Delta, Spirit, and United. The wheelchair request number is 410-841-9915.
Flight Services & Systems (FSS) serves jetBlue and WOW. The wheelchair request number is 443-440-2600.
Southwest wheelchair requests can be made by calling 1-800-435-9792.
When dropping off departing passengers, please inform your air carrier service provider to meet the passenger at the outer curb.
Maryland Aviation Administration Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 Complaint Procedure
The Americans with Disabilities Act (ADA) states that a public entity is required to inform the public of the protections against discrimination afforded to them by Title II of the ADA, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds. Maryland Aviation Administration (MAA) receives such funds for airport construction and other programs and services through the Federal Aviation Administration (FAA).
A public entity that employs 50 or more persons is required by the ADA to adopt and publish procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the ADA. The MAA procedure is described on our website, and can be found at this link.